Set-up and Take-down Services
Set-up and take-down services are included as part of our decorator packages. We offer a variety of packages which are based on the decor used, the time it takes to set- up and take down and the work involved. Generally our take down service is a same day service offered at no additional fee. You can choose to take down and return the decorations yourself saving you more money. Pick- up and delivery services are included in our design and decor packages.
Delivery and Pick up services are available at an additional charge. The standard delivery and pick up charges are based on “door to door service” for locations with normal access within a specified zone. Be sure to gather, stack, and pack up all the rental items in their appropriate bins so that they are ready for pick up. In the event that the rental items are not prepared for pick up, we will consider this to be a “take down” and you will be charged accordingly.
Deposits and Billing
A deposit of 10% of the estimated rental is required at the time of booking. Some rentals require a Damage Deposit paid with cash, cheque or email money transfer. Final payments for RENTAL ITEMS are due at pick up and can be made by cash, cheque or e-mail money transfer payment. For FULL SERVICE PACKAGES’S final payment is due a few days BEFORE the event. Deposits for Special Orders may also be required.
Changes and Cancellations
To receive a full refund of your deposit, cancellations must be made 14 days prior to the event or scheduled pick-up. There is no refund for special orders after they have been purchased. All rental charges are applied to rental items once they leave our Studio/Showroom, whether they are used or not.
Loss or Damage and Replacement Charges
You are responsible for any loss or damage to our items while they are in your care. This includes the time after delivery, during and after your event, and until they are returned back to us or the scheduled pick up. Please ensure rental items are not left unattended. In the event of loss, damage or breakage of the rental items and/or shipping containers, replacement charges plus shipping charges will incur.
Rental Period and Return Times
Prices shown on our website are for a “one time” event. You may pick up your items a day or two before your event and return them back to us the next business day. Extended rentals are available please contact us for pricing. Please call to notify us if you are unable to return items on the “due-back” day. Rental items that are not returned by the “due- back” day, will be charged up to 50% per day.
You do not have to clean any items. However, we do require that our linens, chair covers, and overlays be dry and free from debris. Please untie chair sashes and fold all draping panels, sail cloths or ceiling panels. Please keep dirty items separate from clean. We require that glass ware such as vases are rinsed of floral debris, and all rental items returned in their original bins. Please roll and tie all lights.
HOW DOES IT WORK?
- STEP ONE: After setting up an appointment you come to my showroom and we work together to choose the exact colors and styles you need to create the perfect wedding. We set up a “mock” arrangement of your decor so you can see exactly how it will look. Then you book the items that interest you. I will put your dream decor together on an estimate showing what you chose, how many and the total cost. You can then add or subtract items until you are satisfied it is exactly what you want.
- STEP TWO: Two weeks prior to your wedding we will finalize all numbers and decor items.
- STEP THREE: Full payment is due when you pick up your items from our studio. Some items might also require a damage deposit. You may pick up a day or so before your event. If we are decorating for you, full payment is required the week before the event.
- STEP FOUR: Return your items the following Monday
DO YOU REQUIRE A DAMAGE DEPOSIT?
Some of the more delicate items DO require a damage deposit. It varies according to the item.
DO YOU DELIVER? PICK-UP?
Yes, we charge $50.00 for delivery within Greater Victoria. If you require both delivery and pick-up we charge $75.00
CAN I CHANGE MY MIND?
Yes, you may change your mind anytime up to two week before the event. If you decide to cancel all together you may lose your initial deposit. However, if you change your mind on a special item that has already been ordered you will not receive you money back.
AT WHAT POINT DO I HAVE TO GIVE YOU A FINAL HEAD COUNT?
Final head count is required two weeks before the event.
WHAT IF YOU DON’T HAVE THE EXACT ITEM I WANT?
If we don’t have the exact item we will do our best to find it for you.
DO YOU SET UP OR TAKE DOWN?
Yes, we will do set-up and take-down. Please check out our several decor packages.
DO YOU RENT TO OUT-OF-TOWNERS?
Yes, we do rent to people from out of town but we don’t deliver/pick up from out of town. You may come and pick up your decorations…take them wherever you want and return them on the appointed day with no problem.